Personal Profile

A dedicated worker with a background in customer services. Accustomed to working in demanding fast paced roles. A quick learner who recognises every event as a potential learning opportunity. Now looking for an opportunity to further develop my skills and career.

Key Skills
  • Professional and approachable
  • Well presented
  • Good communication skills
  • Cash Handling experience
  • Bi-lingual, fluent in English and Arabic
  • Computer literate, competent with Microsoft Office
WORK SKILLS

Work Experience

Warehouse Operative, Amazon.co.uk

Nov 2017 - Dec 2019

  • Computer literate, competent with Microsoft Office
  • Quality assurance
  • Keeping records of stock
  • Team Leader

Senior Business Associate, RBS

Jun 2015 - Sep 2017

  • Investigating accounts & payment plans (telephone based)
  • Multiple software programmes
  • Compliance - legislation & FCA regulations
  • Discussing confidential financial matters with customers
  • Processing payments/withdrawals

Sales Assistant, Halfords

Nov 2014 - Jan 2015

  • Serving and advising customers
  • Utilising a mobile computer, scanner, and printer
  • Giving information on products and prices, and pricing merchandise
  • Unloading lorries and unpacking pallets
  • Locating stock and placing on shelves
  • Promoting special offers
  • Handling complaints and passing them on to a manager

F&B Assistant, Marriott, Kensington

Nov 2013 - Sep 2014

  • Waitering and bar-tendering in the restaurant/bar and function rooms
  • Ensuring high standards of presentation and service
  • Serving and entertaining customers
  • Cleaning and maintaining the hotel facilities and equipment
HOBBIES & EXTRA CURRICULAR

Hobbies & Extra Curricular

I'm a keen runner and have taken part in 3 mini-marathons. I enjoy keeping fit and both playing & helping out at a local community football club on Sundays. I am a mentor at the community centre and through sports & love to help the young children build character & confidence.

I have also recently joined the Territorial Army (210 Air Defence Unit) and am enjoying learning about military discipline & the role volunteers play. The teamwork ethic is second to none.

For relaxation, I play the piano & enjoy learning to cook. Although these 2 are completely different activities, both improve my skills & require a different approach to learning. The piano requires focus and persistence whereas the cooking is all about having fun but learning via trial & error.

EDUCATION AND TRAINING

Education

Education and Training Year
East London Metropolitan College
Seetec
  • City and Guilds Level 1 in Customer Service and Teamwork
2015
Kensington College
  • Edexcel BTEC Level 3 Extended Diploma in Public Services (QCF) Triple Grade PASS
  • NCFE Level 1 award in Mentoring
2011 - 2013
Platinum training
  • ABC Level 1 Diploma in Motor Vehicle Studies
  • ABC Level 1 Award in Personal and Social Development
2010 - 2011
Hammersmith Academy
General Certificate of Secondary Education (GCSE)

  • Arabic A
  • Biology A
  • Chemistry C
  • Geography C
  • Mathematics C
  • Physics C
  • Business Studies D
  • English Language E
2007 - 2009
CONTACT US
GET IN TOUCH

Contact

Please either call or use the form below to contact me. I look forward to hearing from you.
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Social Media Presence:

Feel free to have a look at some of my social media profiles, which feature work samples as well as other projects I've been involved with.

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